ReelCost · Solerta, LLC

ReelCost Support

Help with accounts, budgeting, exports, billing, and data requests

For assistance, email solutions@solerta.ai from the address associated with your ReelCost account.

Include in your request

A short description of what you were trying to do.
Your device and platform: web, iOS, Android, macOS, or Windows.
The ReelCost app version or build number, when available.
The exact error message, without passwords, payment details, scripts, or confidential production data.

Protect your account. Never send passwords, one-time codes, API keys, private certificates, or full payment-card details. ReelCost support will not ask for them.

Billing

For web purchases, contact support with the date and amount of the charge. Do not send full card details. Apple App Store and Google Play purchases are managed through the applicable store account and store support process.

Account and data requests

To request deletion, follow the steps on the account deletion page. Privacy questions may also be sent to the support address above.