Delete Your Account and Data
You can request deletion from inside ReelCost through Account & Settings → Delete Account & Data, or use the request link below.
How to request deletion
- Send the request from the email address associated with your ReelCost account.
- Include the words “Delete my ReelCost account and data.”
- Complete any reasonable identity-verification step we send to protect your production information.
What is deleted
After verification, we will delete or de-identify the account profile and associated ReelCost production data under our control, including budgets, line items, saved scene breakdowns, scripts and treatments retained with the project, and related account activity records, except for records we must retain.
What may be retained
We may retain limited transaction, tax, fraud-prevention, dispute, security, and legal-compliance records for the period required by law or legitimate business needs. Copies in encrypted backups may remain until the normal backup cycle completes and will not be restored for ordinary product use.
Timing and subscriptions
Verified requests are normally completed within 30 days. Deleting ReelCost does not automatically cancel an Apple App Store or Google Play subscription; cancel store subscriptions in the applicable store account before deletion to prevent future renewal.
Need help?
Contact solutions@solerta.ai. Do not send passwords, one-time codes, private keys, or full payment-card details.